FoxFlow Messaging
Send texts from your organisation's own number — set up by the FoxFlow team, included with Pro.
FoxFlow Messaging is how texts leave FoxFlow. It's included with Pro, and the FoxFlow team sets it up for you.
What it does
On Free, FoxFlow prepares the script and you press send on your own phone. On Pro, the same script goes out from a number that belongs to your organisation.
A lead arrives
→ FoxFlow writes the message
→ it sends from your organisation's number
→ the reply comes back on that same thread
→ FoxFlow matches it to the lead
The person receiving it sees a real local number. They can reply, save it, or call it.
Numbers, area codes and extra lines are on Phone numbers. Hours, limits and the clock-and-checks on each message are on FoxFlow Messaging.
What it sends
| Message type | Trigger |
|---|---|
| Automatic script sends | A lead enters a step with auto-send on |
| Manual messages | Someone on your team sends from a lead |
| Assignee alerts | A lead replies, and their assignee gets a text about it |
Automatic sends respect your sending window and daily caps. Manual messages and replies always go immediately and aren't capped.
How to read a message
| You see | Meaning |
|---|---|
| Clock | Queued in FoxFlow — waiting on the sending window, today's cap, or messaging coming online |
| Single check | Sent |
| Double check | Confirmed delivered |
A clock is a held message, not a lost one. It goes out on its own once the window is open and you're under the cap.
Replies
An incoming text is matched to a lead by phone number, and lands in that lead's conversation where the whole team can see it. The lead gets flagged as needing a reply.
Turn on Assignee SMS Alerts and the assigned teammate gets a text when their lead answers. That's the setting that turns a board into a conversation — someone replies, the right person finds out in seconds rather than tomorrow.
When a number can't be matched to any lead, the message is kept as an unmatched message. Worth glancing at occasionally; it's usually someone replying from a different number.
Limits, and why they exist
Each number can auto-send 100 messages a day, of which 50 can be to people you've never messaged before. Both reset at midnight in your timezone.
A number that suddenly texts 400 strangers looks like spam to carriers and to recipients. FoxFlow also paces sends rather than firing them in a burst, for the same reason. Manual messages and replies aren't limited at all.
What it isn't
- Not a bulk texting tool. No campaigns, no blasts. One-to-one follow-up only.
- Not something you install. The FoxFlow team sets it up on your organisation.
- Not a shared inbox. Replies attach to leads, not to a general conversation list.
Troubleshooting
| Symptom | Cause |
|---|---|
| Everything shows a clock | Sending window closed, or today's cap reached |
| One lead never gets texted | No phone number on the lead |
| Nothing auto-sends at all | One of the two auto-send switches is off |
| Replies not appearing on leads | Reply came from a different number — check unmatched messages |
| Messaging tab still shows an upgrade panel | You're on Free, or Pro hasn't been switched on yet |
The full checklist is on FoxFlow Messaging.
Common questions
- Is this a bulk texting service?
- No. FoxFlow Messaging is one-to-one follow-up from your organisation's number. There are no campaigns or blasts, and automatic sending is capped so your number keeps looking like a person.
- Where do replies go?
- FoxFlow matches an incoming message to a lead by phone number and attaches it to that lead's conversation. If it cannot match the number, the message is kept as an unmatched message rather than discarded.
- How do I turn it on?
- Upgrade to Pro. FoxFlow Messaging is set up by the FoxFlow team — they provision your number and enable it on your organisation. You do not install anything yourself.
- Can we have more than one number?
- Yes. Pro includes one line. Extra numbers are $45 per month plus a one-time setup fee, and each can be assigned to specific teammates. See Phone numbers.