FoxFlow Messaging
How FoxFlow sends texts from your organisation's number, what the clock and check marks mean, and the hours and limits that keep follow-up looking like a person.
Organization Settings → Messaging is where FoxFlow texting is configured for your whole organisation. Every flow shares it.
This is a Pro feature. The FoxFlow team sets it up for you after you upgrade — you don't install anything or wire a number yourself.
What FoxFlow Messaging is
On Free, FoxFlow writes the script and you send it from your own phone. On Pro, FoxFlow Messaging sends it for you, from a number that belongs to your organisation.
A lead arrives
→ FoxFlow writes the message
→ it goes out from your organisation's number
→ replies come back and attach to the lead
The person on the other end sees a text from a real local number. They can reply, save it, or call it. Nothing about it looks like a shortcode or a "do not reply" blast.
Setup, numbers and extra lines are covered on Phone numbers.
How to read a message
Every outbound text in a lead's conversation carries a small status. It's the fastest way to tell whether someone has actually been reached.
| You see | Meaning |
|---|---|
| Clock | Queued in FoxFlow. The message is waiting — usually because your sending window is closed, you've hit today's cap, or messaging is still coming online. |
| Single check | Sent. FoxFlow has handed it off and it is on its way. |
| Double check | Confirmed delivered. The other person's phone has it. |
A clock that sits there is almost never a lost message. Open the lead, check the sending window and today's usage, and the queue will clear itself once those are open. Nothing in the queue is dropped.
The sending window
Off by default. Turn it on and it defaults to 8:00am–8:00pm in your organisation's timezone, both ends adjustable.
What it holds and what it doesn't:
| Message type | Held until the window opens? |
|---|---|
| Automatic sends | Yes — they sit with a clock |
| Manual messages and replies | No — always immediate |
| Assignee alerts to your team | No — always immediate |
A lead arriving at 2am isn't lost. The message queues and goes out when the window opens. The window has to be a normal same-day range — you can't run one overnight from 8pm to 8am.
Set the timezone on this tab too. It's what the window and the daily reset both use.
Daily limits
Per number, per day:
- 100 automatic sends in total
- 50 of those to people you've never messaged before
Both reset at midnight in your timezone. Going over doesn't drop anything — those messages keep their clock and go out tomorrow. The tab shows today's usage as Total and New contacts meters.
Manual messages and replies aren't counted. You can have a hundred conversations; the caps only govern automatic sending, so your number keeps looking like a person rather than a broadcast tool.
The other toggles
- Assignee SMS Alerts — text the assigned teammate when their lead replies. Worth turning on: it's the difference between someone answering in minutes and someone noticing tomorrow.
- User → number mapping — with more than one phone number, choose which teammates send through which line.
Unmatched messages
When a text arrives from a number FoxFlow can't match to any lead, it's kept as an unmatched message rather than thrown away. Check these occasionally — it's usually someone replying from a second number, or a person you have under a different number.
When messages aren't sending
In the order that finds the problem fastest:
- Is FoxFlow Messaging set up for your organisation? If the Messaging tab still shows an upgrade panel, you're on Free — or Pro hasn't been switched on yet. The FoxFlow team handles that.
- Is your sending window currently closed? Those messages will show a clock.
- Have you hit today's cap?
- Does the lead have a phone number?
- Are both auto-send switches on — the flow's and the step's?
Next: Phone numbers.
Common questions
- How do I get FoxFlow Messaging set up?
- FoxFlow Messaging is included with Pro and is set up by the FoxFlow team. After you upgrade, we provision your number and turn messaging on for your organisation. You do not install anything yourself.
- What do the clock and check marks on a message mean?
- A clock means the message is queued in FoxFlow and has not gone out yet. A single check mark means it has been sent. A double check mark means it was confirmed delivered.
- What are the daily limits?
- Each number can auto-send 100 messages a day, of which 50 can be to people you have never messaged before. Both reset at midnight in your organisation timezone. Manual messages and replies are not limited.
- Can different teammates send from different numbers?
- Yes. Your organisation can have more than one number, and each number can be assigned to specific teammates. See Phone numbers.