Phone numbers
Choose your area code when you sign up, get one line with Pro, and add more numbers for $45 a month plus a one-time setup fee.
Your organisation texts from real phone numbers, not a shared shortcode. One line comes with Pro. You can add more.
One line with Pro
When your account is set up, you choose an area code. That's the local number FoxFlow Messaging will send from — the one people see, save, and call back.
That first line is included in Pro. There's nothing extra to buy to start texting.
Adding more numbers
An organisation can have many numbers. That's useful once two teams, two campuses, or two brands shouldn't share a line.
| Cost | |
|---|---|
| First number | Included with Pro |
| Each additional number | $45 / month + a one-time setup fee |
Ask the FoxFlow team when you want another line. We'll confirm the area code, set it up, and it'll show on your organisation.
Assigning numbers to people
Numbers can be assigned to specific organisation members. A text they send — or an automatic send on a lead they own — goes out from their assigned line.
Without an assignment, the organisation's default number is used. That's the right setup for most teams of one or two. Split the lines once two people are both texting all day and you want each conversation to stay with the person who started it.
You'll find the mapping on Organization Settings → Messaging, listed as which teammate sends through which number. See FoxFlow Messaging.
What a number is for
A FoxFlow number is the identity of your follow-up:
- Outbound scripts and replies come from it
- Inbound texts are matched to the lead who has that conversation
- Assignee alerts to your own team can come from it too
It is not a marketing blast number, and it is not a replacement for the phone on your building. It's the line that makes "we'll text you back" actually happen.
Free versus Pro
On Free you text from your own phone, one lead at a time. Numbers, automatic sending and everything on this page arrive with Pro. See plans and billing.
Next: Billing and plans.
Common questions
- How many phone numbers come with Pro?
- One. You pick the area code when your account is set up, and that line is included in Pro. Extra numbers are $45 per month each, plus a one-time setup fee.
- Can different people on my team use different numbers?
- Yes. An organisation can have many numbers, and each number can be assigned to specific members so their texts go out from the line that belongs to them.
- Do I set the number up myself?
- No. FoxFlow Messaging is set up by the FoxFlow team. After you upgrade — or after you ask for another line — we provision it and it appears on your organisation.